The management and employees of Pagination Design Services are committed to meeting Client Requirements with regard to quality products/services at a competitive price.

The Quality manual outlines the general systems and practices which are applied in the processes of graphic design, bureau and pre-press production.

This Quality System is intended for the use and guidance of Pagination Design Services personnel.

This manual documents the Quality Management System and policies for
Pagination Design Services.

The Quality System is developed embodying the principles of AS/NZS/ISO 9001:1994.

AS/NZS/ISO 9001:1994 Quality system for Manufacturing and Production.

This registration covers the business activities of Pagination Design Services in the area of Graphic Design, Bureau and Pre-Press production.

AS/NZS ISO 9001:1994: Quality System

Occupational Health and Safety Act : 1985

The Quality Policy Manual shall -

The Quality Manager shall -

The concurrence of two or more parties in effecting or altering their rights and duties.

Creation and layout of visual elements and text in a two dimensional design either manually or using computer systems.

An activity to evaluate the conformance of the design, product, process or management system.

Computer graphic services such as image scanning, electronic file conversions, imagesetting, barcode creating, CD ROM creation. While these services may also be included as Pre-Press production some of these items are used in processes not related to printing (eg TV and computer display).

Possession of the necessary intellectual, informational and physical resources to meet a defined need.

The formal process of confirming and documenting compliance with acceptance criteria.

An agreement between Pagination Design Services and the client.

Measures taken to rectify conditions adverse to quality.

Creating new graphic elements, symbols or arrangements.
Any job involving the creation and design of new content or layout.

Any job involving artwork or other services where the majority of the content is manipulated or generated by Pagination Design Services. (As distinct from a Bureau Job where the majority of content is supplied to Pagination Design Services).

A folder containing general information to be used by staff. The manual is located in the Pagination Design Services library and is maintained by the Quality Manager. It contains uncontrolled material and copies of some material held in the Pagination Design Services computer database. It can be referred to when either it is impractical or inconvenient to refer to the computer system.

Outputting computer graphic files onto film (negatives and positives) or bromide photographic paper.

Specific instructions from the client as to the particular requirements of a given project.

A computer generated printed sheet (generally attached to a job bag or envelope) showing all client and job details.

A computer software programme used to keep a database of all client and job details, track job progress and produce job invoices.

Maintenance Manual

A folder containing all records regarding the maintenance of various items of equipment. This folder is located in the Pagination Design Services library and if maintained by appropriate staff and the Quality Manager.

Arranging graphic elements (eg text, photographs etc) on a page/sheet.

Failure of product or activity to meet specified requirements.

Any activities within the printing process that occur before the printing press is used. Generally this refers to bureau services, design, artwork, typesetting, page layout, imagesetting, proofing and plate making.

Specified way to perform an activity/service.

The intended result of activities and processes.

A draft printed copy of a job or design presented to a client so that they can check to see if all their design/layout requirements have been satisfied.

Predictable uniformity and dependability.

All those planned and systematic actions necessary to provide adequate confidence that the service/product will satisfy given requirements.

A document setting out the quality policy, organisation, procedures and practices of the supplier which is a guide to the Quality System and identifies its elements with respect to function and location.

A document setting out the specific quality practices, resources, activities and responsibilities relevant to a particular contract or agreement.

The organisational structure, responsibilities, procedures, processes and resources for implementing quality management.

The independent examination of an organisation’s quality assurance system carried out by an auditing team from within or outside the organisation.

The following interpretations of ISO9001 are used throughout the
Pagination Design Services Quality Assurance System.

Pagination Design Services has a policy of product quality and reliability in supplying Graphic Design, Bureau and Pre-press production which meet the expectations of the client.

Our business focuses on quality outcomes through timeliness of service and client focused and innovative service

Pagination Design Services strives to produce a high quality, economical product, delivered as quickly as possible, resulting in a high level of client satisfaction.

Pagination Design Services has implemented, maintains and controls a quality management system in compliance with AS/NZS/ISO 9001:1994 as verification of the quality and reliability of services expected by its customers.

Stephen Davey, Director

1/4/97

Communication of the Quality Policy shall form part of the new staff induction process.

The Quality Policy statement is prominently displayed at Pagination Design Services’ premises and copies are available to clients.

Any Quality System documents are readily available to all staff via the Pagination Design Services computer system.

Pagination Design Services is a small company consisting of the following management and staff -

Responsibilities

All staff and Directors have responsibility for client dealings and the maintenance of relevant Quality Assurance Procedures.

The Directors also have responsibility for all financial matters, general business planning and policy decisions.

Job description files are maintained.

All staff employed by Pagination Design Services have relevant industry qualifications or have demonstrated required industry competence.

Internal Quality System Audits shall be performed by suitably trained/qualified personnel.

The Quality Manager, or in his absence the Assistant Quality Manager, has the ultimate responsibility and authority to resolve quality matters and to ensure the effective operation of the Quality Management System and that the requirements of ISO 9001 are met and maintained.

The Quality Management System shall be reviewed at least annually, or at more regular intervals if required, by the Directors and the Assistant Quality Manager. Minutes of the review shall be kept as a record.

The purpose of the review shall be to assess the effectiveness of the system, review any customer complaints, and to determine whether any changes in procedure or methodology are considered necessary to meet current and future needs.

All design is carried out by competent designers.

Documents are in the form of electronic media and when printed, the uncontrolled printed copy may only be considered current on the day of printing.

Pagination Design Services has established and maintains documented procedures to safeguard computer documents and data from theft, fire and hardware/software failure.

Pagination Design Services has established and maintains documented procedures (9.1, 9.2, 9.3) which ensure processes affecting the quality of Graphic Design, Bureau and Pre-Press Production are delivered under controlled conditions designed to meet our quality objectives.

Other than a general inspection for obvious physical damage and for compliance with our issued purchase order (Purchasing Procedure) it is not appropriate for Pagination Design Services to establish and maintain documented procedures for the testing of incoming goods.

Pagination Design Services has established and maintains a documented procedure (12) to record evidence of inspection status for each job.

Pagination Design Services interprets faulty and incorrect material as -

Pagination Design Services has established and maintains a documented procedure (15) to define handling, storage, packaging, archiving and delivery of Graphic Design, Bureau and Pre-Press Production.

Where appropriate raw materials are handled and stored under the conditions advised by the manufacturer. No hazardous material are stored on site.

Completed product is stored, handled, packed and delivered in such a manner as to ensure the product reaches the client undamaged.

Unless returned to the client upon completion, all material received from a client, and material created during the course of production are safely indexed and archived so the material can be reused at a later date.

Pagination Design Services has established and maintains documented procedures (18.1, 18.2) which ensure training requirements are identified and implemented.

All positions that need particular skills are identified and documented in Job Descriptions.

All new staff shall undergo an Induction process which includes an awareness of the Quality System in place at Pagination Design Services.

Pagination Design Services has established and maintains a documented procedure (20) for the purpose of maintaining the standard of services and the monitoring of the overall effectiveness of the service provided to clients.